What if my refurbished laptop arrives damaged or dead?
Don't worry — this is exactly what the return window and warranty are for.
1. Don't throw away the box or packing.
2. Keep your unboxing video. If you didn't record one, photograph the box and laptop straight away.
3. Contact us within 48 hours by phone or WhatsApp with your order number, photos and video.
4. We'll sort it out: a replacement, a repair or a full refund, and we'll arrange the pickup.
"Dead" might not mean dead
Before panicking, try charging it for 30 minutes with the supplied charger, then hold the power button for 15 seconds. Batteries sometimes drain fully in transit.
