Warranty policy

Warranty period

• Windows laptops, desktops and mini PCs: 12 months from delivery
• Apple devices: 6 months from delivery
• Accessories: as per manufacturer

What's covered

Hardware faults that happen during normal use, including:

• Motherboard, processor and memory
• SSD or hard drive
• Display (not caused by damage)
• Keyboard, touchpad and ports
• Charger supplied with the device

What's not covered

• Physical damage: drops, cracks, dents, broken hinges after delivery
• Liquid damage
• Normal battery wear over time
• Software issues, viruses and data loss
• Damage from repairs or modifications not done by Whynew
• Devices with a tampered or removed serial label

How to claim

1. Call +91-9844613047 or WhatsApp +91-9844613047 with your order number.
2. Send a short video showing the problem.
3. We'll troubleshoot with you first. If the device needs repair, we'll arrange pickup.
4. We'll repair or replace it. If neither is possible, we'll refund you.

Before sending a device for repair

Back up your data. Our technicians may need to reset the device during testing.