Final quality check (FQC) criteria

Before any device is listed on Whynew, it has to pass our final quality check. Here's exactly what that covers.

1. Identity and security

• Serial number recorded (it goes on your invoice)
• No iCloud Activation Lock, BIOS/supervisor password or company management profile
• No previous user accounts or data

2. Performance

• Processor stress test and temperature check
• Memory test
• Storage health check (SMART status for SSDs and hard drives)

3. Display

• Dead or stuck pixels
• Backlight bleed, brightness and uniformity
• Touch response (on touchscreen models)
• Hinge tension and lid alignment

4. Input

• Every key on the keyboard, including the backlight where fitted
• Touchpad, buttons and TrackPoint
• Fingerprint reader (where fitted)

5. Ports and connectivity

• Every USB, USB-C/Thunderbolt, HDMI/DisplayPort, audio and Ethernet port
• Wi-Fi and Bluetooth
• Charging port and adapter

6. Audio and camera

• Speakers, microphone and webcam

7. Battery (laptops)

• Capacity measured against original design capacity
• Charging and discharging behaviour
• Units that don't hold a healthy charge are flagged or get a new battery

8. Software

• Secure data wipe
• Fresh, genuine operating system, activated
• Drivers installed and updates checked

9. Cleaning and grading

• Keyboard, vents and body cleaned
• Cosmetic grade assigned honestly: what grades mean

10. Final run-through

One last power-on and function check before the device is packed and shipped.