Refund or replacement — and who pays return shipping?
It depends on why you're returning it.
Faulty, damaged or not as described
We arrange pickup at our cost, and you choose between a replacement (if we have stock) and a full refund.
Changed your mind
You can still return it within 7 days if it's in the same condition. We'll tell you any return shipping charge upfront before the pickup is booked.
Tips
- Contact us before sending anything back, so we can book the right pickup
- Pack it in the original box if possible
- Keep your unboxing video
