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Trust & safety

How can I check that a refurbished laptop is genuine?

Q: How can I check that a refurbished laptop is genuine?

You can check a lot yourself in about 15 minutes.Check the hardware matches the listingWindows: press Windows + R, type msinfo32 and check the processor, RAM and model name.Mac: Apple menu → About This Mac.Storage: File Explorer → This PC (Windows) or About This Mac → Storage.Check the serial numberFind the serial number on the bottom of the laptop or in the BIOS, then check it on the manufacturer's warranty-lookup site. It should show the same model you were sold.Check Windows is activatedSettings → System → Activation should say "Windows is activated".Check the batteryRun a battery report. Here's how.Check the paperworkYou should get a GST invoice with the seller's GSTIN and the laptop's serial number on it.If anything doesn't match, contact the seller within the return window.

You can check a lot yourself in about 15 minutes.

Check the hardware matches the listing

Windows: press Windows + R, type msinfo32 and check the processor, RAM and model name.
Mac: Apple menu → About This Mac.
Storage: File Explorer → This PC (Windows) or About This Mac → Storage.

Check the serial number

Find the serial number on the bottom of the laptop or in the BIOS, then check it on the manufacturer's warranty-lookup site. It should show the same model you were sold.