CRM Software

Zoho CRM vs Freshsales

Both are crm software. The short answer: choose Zoho CRM if you are indian SMBs wanting an affordable, customisable CRM; choose Freshsales if you are sales teams that want built-in phone and email.

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Zoho CRM logo Zoho CRMFreshsales logo Freshsales
Best forIndian SMBs wanting an affordable, customisable CRMSales teams that want built-in phone and email
Free planYesYes
PricingSee providerSee provider
Built for IndiaYesYes
CategoriesCRM Software, AI Sales & Lead GenerationCRM Software, Cloud Telephony & IVR
Strengths
  • Good value
  • Deep customisation
  • Works with Zoho Books and Desk
  • Built-in phone and email
  • Clean UI
  • AI deal insights
Watch out for
  • Setup takes time to do well
  • Interface has many options
  • Some features locked to higher plans
Visit Zoho CRMVisit Freshsales

Which should you choose?

Zoho CRM: Customisable CRM with lead management, workflows, telephony integrations and AI assistant features.

Freshsales: Sales CRM from Freshworks with built-in calling, email sequences and deal pipelines.

The best way to decide is to run the same week of real work through both — most offer a free plan or trial — and compare how long tasks take, what your team prefers, and the total cost for your number of users including renewal pricing.

Not sure either fits? See all crm software compared.